Procedure for Complaints

We have a procedure for receiving suggestions or complaints and we welcome your comments on our services. Please speak to Mrs. Kim Henning, the Office Manager who will if necessary arrange for you to see Mr Mark Tyrrell, the Practice Manager. Alternatively, you can write, or ask to speak directly to the practice manager.

Due to the NHS organisational changes that became effective from 1 April 2013, the process for managing primary care complaints which would have been dealt with by the PCT will now be managed by NHS England - contact details as follows:


Please write 'For the attention of the Complaints Manager' in the subject line

Contact number:  03003112233

Postal address:  NHS Commissioning Board,PO Box 16738, Redditch, B97 9PT


Contact Details

St Andrew's Surgery
166 Market Street
SO50 5PT

Telephone: 023 8061 2472


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