Suggestions and Complaints

We have a procedure for receiving suggestions or complaints and we welcome your comments on our services. Please speak to either Nina or Hannah, who are our Senior Receptionists who will endeavour to resolve any issues you may have or feedback or suggestions you wish to give. If you would like to make a formal complaint then this will need to be made in writing to either Mr Mark Tyrrell  the Practice Manager or Mrs Claire Rackham the Deputy Practice Manager.

Due to the NHS organisational changes that became effective from 1 April 2013, the process for managing primary care complaints which would have been dealt with by the PCT will now be managed by NHS England - contact details as follows:

email:   england.contactus@nhs.net

Please write 'For the attention of the Complaints Manager' in the subject line

Contact number:  03003112233

Postal address:  NHS Commissioning Board,PO Box 16738, Redditch, B97 9PT

Complaints