How to Make and Cancel an Appointment
Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems booking online appointments?
Use the Patient Access Support Centre before you call us.
You may make an appointment with the doctor of your choice up to 1 week in advance by telephone or by coming into the surgery. All appointments can be booked as face to face in surgery or as a telephone appointment.
Once you are registered for online access, you will be able to book appointments in advance or from 7.30pm the night before the following day.
Our telephone lines are open from 8:00 am if you do want an appointment on the day please ring as early as you can to avoid disappointment. We have seven incoming lines all manned and answered in rotation.
We fully understand that at times you cannot keep an appointment for many reasons but please let us know so we can offer it to somebody else.
Book on-the-day appointments
On-the-day appointments are available every morning from 11am for URGENT problems that need to be seen that day. To access one of these appointments, please ring or come in to the surgery at 8.00am. The afternoon surgeries and some earlier morning appointments (between 8.40am to 10:20am) can be booked in advance. If there is a shortfall in Doctor-cover, then these appointments may be held back and released on the day.
Each day the surgery has appointments to see a doctor for URGENT problems, these are issues that need to be seen that day and cannot wait for the next routine appointment. If you think you may require a home visit please call before 10am if possible so that the doctor can speak to you in order to decide if a home visit is necessary. You may also telephone the duty doctor for urgent advice. You will need to leave a contact number and the doctor will respond as soon as possible.
At St Andrews we like to use text messaging to confirm that you have made an appointment and to send a text reminder 24 hours before your appointment as well.
Text messaging is a very efficient way of providing important information about your care (for instance to alert you to make an appointment for an important vaccination or medication review) and we will be using it more in the coming months.
If you would not like to be contacted by text, please let us know.
It is very important that you inform us if you change your mobile number.
Follow up appointments (letter received)
You may receive a letter, text or email requesting you to make an appointment to see the doctor, please book with the doctor who arranged the test for you. If you book online, please mention this in the comments box. If you telephone the surgery please mention this to the receptionist when booking your appointment
Extended hours appointments
We have adjusted our consulting times to accommodate patients who work. We hope that these appointments will improve access to this group of people, enabling them to access the surgery out of normal hours. These extra evening appointments will be available 1 week in advance.
Extended hours appointments will be offered on:
Monday to Thursday 18:30 to 19:00
There is also an Extended Access Hub at Romsey Hospital offering appointments till 8pm and at weekends. It is possible to book appointments at the Hub, although this will not be with one of the St Andrew's GP's.
Cancel An Appointment?
If you are not able to keep your appointment please call 023 8061 2472 and cancel as soon as possible: someone else may need to see the doctor urgently.