How to Make and Cancel an Appointment


Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.


Routine Appointments

You may make an appointment with a GP by telephone or by coming into the surgery. Please call 02380 612472 or book online via Patient Access for a routine appointment from 11.00am, these appointments are opened up daily for one week and two weeks ahead. All appointments can be booked as face to face in surgery or as a telephone appointment. Please note that telephone appointments are not allocated a time like face to face appointments and are provided as a morning or afternoon call, please ask our reception team if you need the time to be in a more specific timescale and we can make arrangements for this.

Once you are registered for online access, you will be able to book appointments in advance or from 7.30pm the night before the following day.
Our telephone lines are open from 8:00 am.
We fully understand that at times you cannot keep an appointment for many reasons but please let us know so we can offer it to somebody else.

book an appointment


On-the-day URGENT appointments

On-the-day appointments are available every morning BEFORE 10am for URGENT problems that need to be seen that day by a Doctor or a Nurse Practitioner. To access one of these appointments, please ring 02380 612472 or come in to the surgery at 8.00am. If you think you may require a home visit please call before 10am if possible so that the doctor can speak to you in order to decide if a home visit is necessary.  


Text Services

At St Andrews we like to use text messaging to confirm that you have made an appointment and to send a text reminder 24 hours before your appointment as well.

Text messaging is a very efficient way of providing important information about your care (for instance to alert you to make an appointment for an important vaccination or medication review) and we will be using it more in the coming months.

If you would not like to be contacted by text, please let us know.

It is very important that you inform us if you change your mobile number.


Follow up appointments (letter received)

You may receive a letter, text or email requesting you to make an appointment to see the doctor, please book with the doctor who arranged the test for you. If you book online, please mention this in the comments box. If you telephone the surgery please mention this to the receptionist when booking your appointment


Enhanced Access appointments

From October 2022, we are pleased to be able to offer GP appointments for patients every Saturday from 9am until 5pm held at St Andrew's. We can also offer evening appointments between 6.30pm - 8.30pm at Boyatt Wood Surgery. These appointments can be booked via reception. Please note, these will not currently be with a usual St Andrew's GP. 



Cancel An Appointment?

If you are not able to keep your appointment please call 023 8061 2472 and cancel as soon as possible: someone else may need to see the doctor urgently.

You can also cancel your appointment via Patient Access 


Cancel appointments you don't need