Caring GP's

I just want to commend the two GPs I have seen in my time at the Surgery, these were the best GP's I have ever seen in any GP practice I have ever been registered at. They truly care for patients, take the time to truly listen to you and try their best to figure out your problem. The Phlebotomist is very lovely, very calm, professional and efficient especially towards me as I have a fear of needles. The general GP practice is the same as anywhere you would expect to be, have to wait for some time for appt but that the same in every NHS GP Practice.

Visited in February 2020, Posted on 06 February 2020

Friendly and Efficient

Thank you for everything. The staff here are friendly, efficient and work really hard to take care of you. From reception to the nursing team to the GPs (and everyone else) thank you for taking good care of me. I don't need to come to the surgery often, but when I do I am always treated with care and consideration. Well done to everyone at St Andrews. You are stars.

Visited in August 2019, Posted on 07 October 2019

Restored my faith in GP practices!

I have been going to St Andrews for Six months now and compared to my previous practice they really should be commended. The receptionists are warm, friendly and extremely professional. They really sound like they care! I can get an appointment so quickly and on two occasions have had one same day. There seem to be plenty of doctors! All very good, even the locums. Prescriptions are processed quickly and overall I’m just very grateful to have a GP like it used to be! The doctors even came out to my father this week and was genuinely concerned and caring and followed up the visit with a phone call later and really took the worry off my mum. Thank you St Andrews. I’m really happy to be with you!

Visited in June 2019, Posted on 12 September 2019

Reception

I just want to state how helpful the receptionists have been over the years. So often those in this role can be officious. Not the case at St Andrews!! These good people work hard, they treat the customer as a real person and follow through on promised actions to ensure any issues get resolved. I can't remember all that have helped over the years, but big thanks to the receptionist tonight for her great customer service helping resolve a problem with a prescription quickly, efficiently and politely. She and her colleagues are appreciated.

Visited in July 2018, Posted on 12 September 2019